All regulated firms must have a process for handling complaints. Its purpose is to ensure that customer complaints are dealt with...

In October 2021, the UK government published its roadmap for sustainable investing. In the previous month, it had raised £10 billion for...

The Senior Managers & Certification Regime was first introduced in 2016 for banks and then phased in until it was finally extended to...

Managing regulatory risk should be a priority for regulated firms, but how well does a board understand its obligations? How does a board...

Prior to AIFMD and UCITS V, transfer agents were unknown, however the need for greater transparency and trust has raised their profile....

Governing bodies have a duty to fulfil in providing oversight. What does that mean for workplace pensions? For workplace pensions, the...

The FCA hosted a live event providing feedback to the industry regards preparation for the March 2022 deadline. During the session,...

In December 2021, the FCA published its proposals for improving the oversight of appointed representatives. Regulatory expectations: The...

One of the fundamental obligations applicable to all regulated firms is the need to implement appropriate processes to manage risks. But...

The Senior Managers & Certification Regime (SM&CR) for insurers took effect in December 2018. As part of the Solvency II regime,...

The UK’s Pension Schemes Act 2017 and Occupational Pension Schemes (Master Trusts) Regulations 2018 introduced the concept of a master...

In 2020 the FCA issued three Dear CEO letters. The letters were a reminder to firms of the obligations relating to client assets and...

Corporate Governance isn’t just about who sits on your board and how often the board meets. It’s about the systems and controls as well...

Since the financial crisis of 2008 regulators worldwide have been introducing reforms to improve individual accountability within firms. ...

This was the view of the Payment Systems Regulator (PSR) back in 2015 when the PSR was still relatively new. Six years later and it’s...

Both the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) require firms to identify and manage their...

With the publication of final policy statements there is a clear message that firms must look externally at third party relationships as...