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Join date: Jun 21, 2021
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May 10, 2022 ∙ 4 min
How effective governance aids complaints handling
All regulated firms must have a process for handling complaints. Its purpose is to ensure that customer complaints are dealt with...
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Apr 21, 2022 ∙ 4 min
Operational Resilience: Don't forget Cyber Resilience!
The FCA published a cyber resilience questionnaire cross sector report in 2018 and its findings are still relevant today. The cross...
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Apr 19, 2022 ∙ 3 min
Assertive FCA issues Business Plan & Strategy
It’s that time again! This year the FCA has issued a Strategy Document for the next three years to accompany its Business plan for...
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Priscilla Gaudoin
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Head of Client Regulation

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